TERMS & CONDITIONS

By ordering and utilizing our service you agree to our terms and conditions.

CWA strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers.
We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other CWA customers and us against such harm. CWA reserves the right to update this policy at any time, so please check back periodically.

1.0) PaymentsFull payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. Payment is due no later than the first day of the month, for that month. New orders are pro-rata to the first day of the month. All customers will receive invoices 7 days before the due date. Billing will continue until you cancel your hosting account. CWA only accept Electronic Funds Transfer (EFT) and proof of payment should be emailed to billing@cwa.co.zaCWA provides a 7 day grace period from the the invoice due date when it should be paid. Any invoice which is overdue for 7 days will result in account and service suspension until account balance has been paid in full. Access to the account will not be restored until all outstanding payments have been received.

2.0) CancellationsCWA requires a full calendar month (30 days) notice for all cancellations. Cancellations must be done no later than the 1st day of the notice period by emailing billing@cwa.co.za.Cancellation of a subscription does not cancel any outstanding invoices. All outstanding invoices are still due.

3.0) Domain PolicyNote that fees payable for domain registration and renewal costs are non-refundable. CWA accepts no responsibility for any typing errors you make when ordering a domain name.Once a domain name has passed its expiry date there is no guarantee that we are able to renew the domain, additional charges might apply in these cases.Newly registered and transferred domains requires a 60 days hosting maturity period at CWA before any new management or transfer requests can be made.

4.0) Unlimited Traffic/Storage PolicyCWA's unlimited plans do not have set limits on bandwidth and disk storage. Instead, we have a fair use policy as follows.Bandwidth and disk storage are unlimited as long as:- they used as an integral part of your website,- you are not intentionally abusing the service by using excessive bandwidth or disk storage,- you are not violating our terms and conditions, and- you are not impeding our capability to provide other service to other customers.In other words, if you are adding content (images, files, text etc) to your site and using the service in the way it is intended to be used, then we will not limit the amount of bandwidth and disk storage your site is consuming.Our intention is that, as long as both parties are being fair, you should not have to worry about bandwidth or disk storage limits. We'll take care of these sorts of issues so you can concentrate on growing your site.If, however, you are attempting to take advantage of the service by distributing large files or streaming excessive video or hosting music or something similar, then we will request that you cease doing so.

5.0) SPAM Policy CWA takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of CWA may not use or permit others to use our network to transact in UCE. Customers of CWA may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.If your actions have caused CWA's mail servers or CWA's IP address ranges to be placed on blacklists and other mail filtering software systems used by companies on the Internet, you will be assessed a R1000 charge to your account for administrative charges incurred to remove and protect mail servers and IP ranges.

6.0) Content PolicyAll services provided by CWA are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any South African, United Kingdom or United States Federal, State, Provincial or City law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless CWA from any claims resulting from the use of the service which damages the subscriber or any other party.Also prohibited are sites that promote any illegal activity or present content that may be damaging to CWA's servers or any other server on the internet. Links to such materials are also prohibited.Examples of unacceptable content or links:- Pirated software- Hacker programs or archives- Fraudulent activies- Adult sites and child pornography - Warez sites- Any terrorist activtityAny illegal activity, online gambling, spamming or hacking will result in your site being shut down. The customer is solely responsible for the content stored on and served on their hosting space.CWA will be the sole arbiter as to what constitutes a violation of this provision.

7.0) Scripts and Software Policy You are free to install and use any scripts you wish, (as long as they are not on our banned scripts list, see below) however we reserve the right to disable any script or software in your hosting account that affects normal server operation or service to other CWA customers.CWA is not responsible for scripts that you use in your hosting. It is not our responsibility to ensure your scripts function correctly. Please don’t expect our support staff to troubleshoot aspects of your scripts or third party scripts that you use on your sites hosted on our servers.CWA provides technical support for the server & server related software. Any scripts included in the Softaculous are 3rd party scripts and support is not provided by our staff.The following scripts are banned due to the potential harm they can cause to other sites on the same server:- Torrentflux (and similar scripts)- AlienForm (all versions)- formmail.pl- Greymatter (all versions)- Open Webmail- Ikonboard (all versions)- IRC Egg Drops & IRC related programs.- Chat software- lstmrge.cgi- Proxy Servers & Scripts (EX: nph-proxy)- Shell, SSH, Telnet Scripts and Shell, SSH, Telnet Alternatives (cgitelnet.pl)- The Anonymizer- UltimateBBS (all versions)- YABB + YABB se (all versions)- Any script that uses / processes a massive number of flatfiles or large flatfile databases.

8.0) Resource UsageCWA's hosting accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs server/network performance is prohibited by this policy and may result in suspension of your account without notice. You are prohibited from excessive consumption of resources, including processing time, memory and session time. You may not use resource-intensive programs which negatively impact other customers or the performance of CWA's systems or Hosting. CWA reserves the right to terminate or limit such activities.

9.0) BackupsFull backups are made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the client’s responsibility to maintain local copies of their web content and information.

10.0) Intellectual PropertyWe are the owner and/or authorised user of all trade marks, service marks, design marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Site, unless otherwise indicaded. Except as provided in these Terms & Conditions, use of the Site does not grant you any right, title, interest or license to any such intellectual property you may access on the Site. Except as provided in these Terms & Conditions, any use or reproduction of the intellectual property is prohibited.You may view this Site and you are welcome to print hard copies of material on it solely for your lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is prohibited and may breach intellectual property laws and other laws world-wide. Furthermore, you are not entitled to reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material, or use it for commercial purposes, without our prior written consent. All other rights are reserved.Refusal of ServiceWe reserve the right to refuse service to anyone for any reason not prohibited by law. We reserve the right to terminate service to any customer for any reason not prohibited by law.Any deliberate attempt to cause damage to CWA’s servers, the CWA network or any other internet servers will result in immediate account deactivation without prior notice.
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